Self-Referrals

All self-referrals into our service MUST be made using our new Referral Form, which can be downloaded below. Please note that we DO NOT accept referrals over the telephone. This is to ensure an initial risk and need assessment is carried out before a decision to interview you can be made.

There is no need to book an appointment if you are visiting us direct, our addresses, opening hours and contact details are listed below, just click on a location to find out more:

Please be as honest as possible when completing your referral and complete all sections in full. If possible please bring a form of ID such as your passport or birth certificate as this will speed up the process.

Once completed this can then be emailed back to the following address, depending on where you are based:

Please click below to download our Referral Form.

Your Local Authority

Councils or ‘Local Authorities’, have a duty to help people experiencing homelessness. If we are unable to accommodate you, because we have no vacancies or because you are at present not suitable for our service, please contact your local council to find out what help they can offer. Depending on your circumstances, this could be:

  • Emergency accommodation – like a shelter or hostel
  • Long term accommodation – such as social housing. If possible, you should approach the council you have a local connection to – usually the place you have most recently lived. You can use the Gov.uk website to find your local council using this link: https://www.gov.uk/find-local-council

Advice & Day Centres

If you are able to, we would encourage you to visit a day centre for people experiencing homelessness. Homeless Link provides a searchable database of homeless services https://www.homeless.org.uk/search-homelessness-services so you can find the nearest option for you. Day centres can help you by providing:

  • Food, shelter and washing facilities
  • Housing advice
  • Skills and employment training
  • Social and support networks

Not every day centre offers the same facilities. If you have a particular need, staff at the day centre may be able to signpost you to the help you need.

Money advice and debt charities

If you’re worried about paying your rent, you should speak to advisory organisations like the Citizen’s Advice, Step Change or the Money Advice Service. They will be able to help you look into options like debt management plans, or direct you to help available to you.

Please click on the links below:

https://www.citizensadvice.org.uk/

https://www.stepchange.org/

https://www.moneyadviceservice.org.uk/en

Agency Referrals

If you have a client that you wish to refer into our service, please use our new Referral Form below. Once completed this can then be emailed back to the following address, depending on where your client lives:

Please click below to download our Referral Form.

Please ensure that the referral is completed in full, so that we can undertake an initial risk and need assessment based on your client’s circumstances, in order to make a decision as to whether your client is suitable for our service.

If your client is suitable and we have vacancies, we will be in touch with either yourself or your client, in order to arrange a face to face interview with one of our Hostel Managers. Following this interview your client will be informed of the decision.

If your client is unsuitable for our service, which could be dependent on the current mix of clients we are already accommodating, then you will be informed and the referral will be held on our system for a period of up to 30 days, in case a suitable vacancy arises.

After 30 days the referral will be deleted and a new referral will have to be made.

Please note that we no longer have any emergency beds available for clients to access during the evenings.

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